FAQs

Of course! We know how important it is to know the status of your order. You can track every step of the process in your customer account, from the preparation of your package to its delivery.

We also keep you informed by email at every milestone, with all the necessary tracking information. Your peace of mind is our priority.

Don't panic! If you've chosen home delivery, your package can be delivered to your mailbox if it fits.

Otherwise, the carrier will call you or leave a delivery notice to reschedule the delivery to a more convenient time for you. We understand that life doesn't stop while waiting for a package!

Sometimes your order is shipped in multiple packages, and this is completely normal! This may be due to a temporary stock shortage or logistical constraints.

You can track the status of each product from your customer account. If you have any concerns, our team is here to reassure you and keep you informed.

It can happen to anyone! When a package isn't picked up on time, the collection point automatically returns it to us.

Contact us as soon as possible via our secure messaging system. Together, we'll find the best solution so you can finally receive your lingerie.

Absolutely! Your privacy is sacred to us. Your private life will never be shared, period.

Your email address, home address, items ordered, and any other information about you remain within our trusted circle: our internal team and our trusted logistics partner. That's it. No one else will ever have access to it.

This is the final step in your shopping journey! We've expanded your options so you can choose the one that's right for you.

Visit our secure payments page to discover all accepted payment methods. Your financial security is our priority.

Changed your mind or noticed an error? Contact us as soon as possible! The sooner we respond, the more likely we are to be able to modify your order.

Depending on the progress of the preparation, we will do our best to make the desired change. Your satisfaction comes first.

We fully understand your need for discretion! Our packages are completely neutral, with no external markings that could reveal their contents.

So you can have your order delivered to your workplace with complete peace of mind. Prefer more flexibility? Choose a collection point near you - you can pick up your order whenever it's convenient for you!

That's exactly why we're here! Choosing the perfect lingerie can sometimes seem complicated, and that's completely normal.

Don't hesitate to contact us with any details you think are important: the occasion, your budget, your style preferences, your body type... The more we know, the better we can advise you so that you feel absolutely sublime.

Each brand has its own size specifications, so you will find a precise and suitable guide on each product sheet.

This ensures you have the right information for the exact brand you choose. Your comfort and satisfaction start with the right size!

We're so sorry this happened to you! Even with our best efforts, there may sometimes be a flaw that slips through our fingers.

To get your replacement as quickly as possible, take a clear photo of the defect and send us your request via our secure messaging service (the icon in the bottom right corner of your screen). We'll resolve this quickly so you can enjoy your perfect lingerie.

We've thought of all your preferences! Here are our accepted payment methods:

• Bank cards: Visa, MasterCard
• American Express
• Apple Pay & Google Pay
• PayPal

Some modes may vary depending on your country of residence.

Your financial security is our top priority! All your payments are handled by certified banking institutions that guarantee the security of every transaction.

Important to know: We never have access to your payment information. It is fully protected by our secure banking partners.

Of course! For orders between €30 and €2,000, you can opt to pay in 4 installments by credit card via PayPal (subject to PayPal's acceptance conditions).

This service is available to our customers residing in France and with a verified PayPal account. A smart way to show off your lingerie pleasures!

You have 14 days after receiving your package to request a refund for one or more items. This is your absolute right!

Simply go to your customer account > "My Orders" to submit your request. We'll guide you through the next steps.

No problem, it happens! Go to your customer account > "My Orders" to request an exchange.

We will send you a prepaid return label (France & Belgium only). As soon as we receive your item, we will ship you the new size you chose. Simple and efficient!

We process refunds very quickly! Within 48 business hours of receiving your return, we will refund your original payment method.

If you chose VIP Return, your customer account will be credited within 48 hours. You can check your balance in the "Profile" section of your account.

As these are intimate items worn close to the body, we check each returned item to ensure it meets our quality and hygiene standards.

This is important for the safety of all our customers! Check out our detailed return policy for full details.