Contact us

Our team is here to support you through every step of your shopping experience!

💌 Secure Messaging

Direct access

Click the pink icon at the bottom right of your screen to access your private and secure chat space.

🔒 Totally secure
Your exchanges are protected and confidential
📱 History kept
Easily find your previous conversations
🔎 Fast responses by AI
Your message will be processed within minutes if the answer is known

If the icon is not visible, the form below remains at your disposal.

❓ Before contacting us

Save time: Check out our FAQ section first! You might find the answer to your question there, available 24/7. It's our knowledge base built from the most frequently asked questions from our community.

Frequently Asked Questions

📐 Size guide 🚚 Order tracking 💳 Payment methods 🔄 Returns & exchanges 🌍 Deliveries 🧵 Lingerie care
Consult all our FAQs

✍️ Contact form

So that we can help you as effectively as possible, please take a few seconds to provide us with the necessary information:

📋 Essential information

  • Your email address: The one used for your orders
  • Order Number: If your question concerns a purchase
  • Detailed context: The more specific you are, the better we can help you

💡 Tips for a quick response

  • Describe your situation with all relevant details
  • Attach photos if necessary (product issue, size, etc.)
  • Specify your preferences if you are looking for advice
  • Mention your body shape for personalized advice

🎯 AI answer to the most common questions

👭 Customer service takes over for: Morphology advice, personalized styles, complex situations and other requests

🕐Our hours & response times

🤖 AI Assistant

Available 24/7, every day

Instant answers to common questions: sizing, fabrics, shipping, returns, product availability...

👩💼 The LUXURY ALLEY team

Monday afternoon through Friday

Personalized advice, body type guidance, complex situations. Average response time: under 24 hours.

Our hybrid approach: Artificial intelligence for efficiency, human expertise for personalization. The best of both worlds dedicated to your satisfaction.

🔐Privacy & protection


Absolute respect for your privacy

We understand that your lingerie purchases are deeply personal. That's why we maintain strict confidentiality standards:

🎯 Verified identity required

Any inquiry regarding an order must be made by the person who placed it.

🛡️ Protected information

No confidential information will be shared with third parties, even with good intentions. Your privacy is sacred to us.

🤝 Discretion guaranteed

Our conversations stay between us. We never share your preferences or purchase history with anyone.