Shopping guarantees

Customer Service

Delivery before Valentine's Day

Any order placed before 11:00 AM on February 11th will be delivered no later than February 14th, 2025, with the exception of items marked "out of stock" or "delivery not guaranteed before Valentine's Day." This guarantee applies to deliveries to France only.

Easy contact

Tedious contact forms are a thing of the past. It only takes one click to access your personal inbox and contact us. In less than a minute, you'll have sent your message to customer service. You can also review your previous communications if necessary, all within a secure system.

An experienced team

When shopping online, it can be difficult to make the right choice. For help choosing a fit, size, or any other query about our lingerie, you can count on experts who know the world of lingerie inside and out.

Quick response

Customer service responds only on weekdays, with an average response time of 24 hours. This time may be longer during busy periods such as the holiday season. You'll always receive a personalized response, far from the annoying copy-and-paste that doesn't answer your questions. The best thing to do is to try it!

Loyalty rewarded

We're setting up the best loyalty program for you, every purchase counts and you'll benefit from it as soon as it launches! VIP Loyalty Program >

Customer reviews

For us, reviews are the best way to provide you with the service that meets your expectations. Discover what we do for you every day in our customer reviews >

Free delivery & returns

Our deliveries

For France:

• delivery is free with no minimum purchase at a relay point
• delivery is free for purchases over €50
• on the items mentioned: shipped the same day, the order
• must be validated before 12:00 p.m. on weekdays

For Belgium:

• delivery to a relay point is free for purchases over €50

To find out more about the countries delivered to and shipping prices: all about delivery

The returns

For France & Belgium, you can choose peace of mind with VIP Return.

• Returns are free and prepaid up to 30 days after receipt of your order.
• no queues, no worries about delivery or postage, we take care of everything
• simply make your request from your customer account
• upon receipt of your return, you will receive a credit note valid immediately on the entire site

To learn more about returns

Satisfied or your money back

Satisfaction guarantee

A product doesn't meet your expectations, or have you simply changed your mind?
You can easily request a return from your customer account and request a refund on one or more items. You have 14 days from the date of receipt of your order to notify us of your wish to return.

The right of withdrawal is reserved for individual customers and the reimbursement of returned items is conditional on the return of the items meeting the return conditions.

VIP Return

Want a different size or style? Choose VIP returns.
Make your free return from your customer account. You'll receive a prepaid return label to return the item that doesn't suit you free of charge. Affix the label and drop it off at a Mondial Relay location without having to worry about queues, postage, or parcel routing.

You have 30 days to submit your return request. It's convenient and efficient!

Secure payments

We offer several secure payment methods to ensure your purchases are as comfortable as possible.

Accepted payment methods

• Bank card, VISA, MasterCard and American Express
• ApplePay & GooglePay
• Amazon Pay (4x payment available)
• Bank transfer (Belgium)
• Bancontact (Belgium)

Learn all about our accepted payment methods

Payment in 4x credit card installments

For your order between €60 and €2,000, you can choose to pay in 4x by credit card using your Amazon account. This service is available only to customers residing in France who have an Amazon account. Choose AmazonPay to use this service. 4x Credit Card Payment Details