Shopping guarantees
Because your trust is precious, we do everything we can to enhance your shopping experience.
💬 Exceptional customer service
Tailor-made support
No more impersonal forms! Access your live messaging with us in one click from the pink icon at the bottom right of the site. Easily find your previous exchanges in a completely secure environment.
💡 Our promise: A personalized response to all your requests.
Many years of expertise at your service
Choosing the perfect lingerie online can seem tricky. That's why our team, with over 16 years of experience, is here to guide you through every decision: cut, size, style, materials, and more.
We know the world of underwear like the back of our hand and we share this passion with you.
Responsiveness and personalization
During the week, we will respond to you within 24 hours (this timeframe may be extended during holiday periods)
Each response is personalized according to your specific request
Our AI is able to respond quickly to the most common requests, leaving more time for our team for more complex tasks.
Your opinions, our motivation
Your feedback helps us constantly improve your experience. Discover how we pamper our customers every day in our authentic customer reviews .
🚚 Hassle-free Delivery & Returns
Deliveries that adapt to you
In France :
No minimum purchase, for your total freedom
From €50 of purchases, directly to your home
Order before 11am on weekdays = same day dispatch
Our 1-day delivery service to your home (or to a relay point)
In Belgium: Free delivery to collection points for purchases over €50
Discover all our delivery countries and detailed prices
VIP Return: Absolute Serenity
Because your satisfaction is paramount, we have created the VIP Return service for France and Belgium:
📦 Completely free returns* with prepaid label
⚡ Immediate refund to your customer account upon receipt of your return
🎯 Total simplicity : everything is done from your customer account
No more queues, no hidden fees, no hassle. We take care of everything so you can focus on what matters most: finding your lingerie dreams.
The VIP Return process in detail
Need a different size or want to explore a new style? VIP Returns transforms every "almost perfect" into "absolutely perfect":
From your customer account, with ease
Received by email, prepaid and ready to stick
At a Mondial Relay point, without constraints
Usable on the entire site upon receipt
💯 Satisfied or your money back
Your pleasure, our priority
A model that doesn't reveal your beauty as expected? A size that doesn't flatter your figure? Have you simply changed your mind? It's your absolute right.
Simply submit your return request from your customer account, under "My Orders," and that's it. You'll receive the information you need to process your return by email.
🔒 Ultra-secure payments
Your transactions, our protection
We offer secure payment options so you can choose the one that gives you the most peace of mind:
Learn all about our secure payment methods
Payment in 4 installments without fees
For your pleasure purchases, opt for payment in 4x via PayPal (service reserved for French residents with an active PayPal account).
This option allows you to treat yourself to the lingerie of your dreams while spreading the payment over 4 monthly installments, without any additional fees, for your orders ranging from €30 to €2,000.
🌟 Our commitment since 2009
Many years of passionately enhancing your femininity. Your trust is our greatest reward.