Shopping guarantees

Customer service

Delivery before Christmas

Any order placed before December 18th at 11:00 AM will be delivered no later than December 24th, with the exception of items displayed as "sold out" or "delivery not guaranteed before Christmas". This guarantee is applicable for deliveries to France only.

Returns extended until January 31, 2025

You automatically benefit from an extended return guarantee until 01/31/25 on your order. The returned item(s) must comply with the return conditions. Any return exceeding 14 days is refunded to the customer account and can be used immediately.

Easy contact

Tedious contact forms are a thing of the past. With just one click, you can access your personal mailbox and contact us. In less than a minute, you will have sent your message to customer service. You can also consult your previous exchanges if necessary, and all this in a secure system.

An experienced team

When shopping online, it can be difficult to make the right choice. To get help with a choice of cut, size or any other request about our lingerie, you can count on experts who know the world of underwear like the back of their hand.

Quick response

Customer service only responds on weekdays within an average of 24 hours. This time may be extended during busy periods such as the end-of-year holidays. You will always have a personalized response, far from the unpleasant copy-paste that does not answer your questions. The best thing is to test!

Free delivery & returns

Our deliveries

For France:

• delivery is free with no minimum purchase at a relay point
• delivery is free from 50€ of purchases at home
• on the items mentioned: shipped the same day, the order
• must be validated before 12:00 p.m. on weekdays

For Belgium:

• Delivery to a relay point is free for purchases over €50

To find out more about the countries delivered to & shipping prices: all about delivery

The returns

For France & Belgium, you can choose peace of mind with VIP Return.

• Returns are free & prepaid up to 30 days after receipt of your order
• no queues, no worries about delivery or postage, we take care of everything
• Simply make your request from your customer account
• upon receipt of your return, you will receive a credit immediately valid on the entire site

Learn more about returns

Satisfied or refunded

Satisfaction Guarantee

A product does not meet your expectations, or have you simply changed your mind?
You can easily make your return request from your customer account and ask to be reimbursed on one or more items. You have 14 days following receipt of your order to inform us of your wish to return.

The right of withdrawal is reserved for private customers and the reimbursement of returned items is conditional on the return of the items respecting the return conditions.

VIP Return

Want a different size or model? Opt for VIP return.
Make your free return from your customer account. You will receive a prepaid return label to return the item that does not suit you for free. Stick the label and drop it off at a Mondial Relay point without having to worry about queues, postage or the journey of the package.

You have 30 days to make your return request. It's practical and efficient!

Secure payments

We offer several secure payment methods to ensure you make your purchases in the best possible conditions.

Accepted payment methods

• Bank card, VISA, MasterCard and American Express
• ApplePay & GooglePay
• Amazon Pay (4x payment available)
• Bank transfer (Belgium)
• Bancontact (Belgium)

Learn all about our accepted payment methods

Payment in 4x CB

For your order between €60 and €2000, you can choose to pay in 4x by credit card using your Amazon account. This service is offered to customers residing in France only and having an Amazon account. Choose AmazonPay to use this service. Payment details 4x CB