Shopping guarantees

Because your trust is precious, we do everything we can to enhance your shopping experience.

💬 Exceptional customer service

Tailor-made support

No more impersonal forms! Access your live messaging with us in one click from the pink icon at the bottom right of the site. Easily find your previous exchanges in a completely secure environment.

💡 Our promise: A personalized response to all your requests.

Many years of expertise at your service

Choosing the perfect lingerie online can seem tricky. That's why our team, with over 16 years of experience, is here to guide you through every decision: cut, size, style, materials, and more.

We know the world of underwear like the back of our hand and we share this passion with you.

Responsiveness and personalization

Response within 24 hours
During the week, we will respond to you within 24 hours (this timeframe may be extended during holiday periods)
Zero copy-paste
Each response is personalized according to your specific request
Live information
Our AI is able to respond quickly to the most common requests, leaving more time for our team for more complex tasks.

Your opinions, our motivation

Your feedback helps us constantly improve your experience. Discover how we pamper our customers every day in our authentic customer reviews .

🚚 Hassle-free Delivery & Returns

Deliveries that adapt to you

In France :

Free relay point
No minimum purchase, for your total freedom
Free home delivery
From €50 of purchases, directly to your home
Express shipping
Order before 11am on weekdays = same day dispatch
Tomorrow at my place
Our 1-day delivery service to your home (or to a relay point)

In Belgium: Free delivery to collection points for purchases over €50

Discover all our delivery countries and detailed prices

VIP Return: Absolute Serenity

Because your satisfaction is paramount, we have created the VIP Return service for France and Belgium:

30 days to change your mind - you have time to try
📦 Completely free returns* with prepaid label
Immediate refund to your customer account upon receipt of your return
🎯 Total simplicity : everything is done from your customer account

No more queues, no hidden fees, no hassle. We take care of everything so you can focus on what matters most: finding your lingerie dreams.

The VIP Return process in detail

Need a different size or want to explore a new style? VIP Returns transforms every "almost perfect" into "absolutely perfect":

Request in 2 clicks
From your customer account, with ease
Free label
Received by email, prepaid and ready to stick
Stress-free deposit
At a Mondial Relay point, without constraints
Immediate credit
Usable on the entire site upon receipt

💯 Satisfied or your money back

Your pleasure, our priority

A model that doesn't reveal your beauty as expected? A size that doesn't flatter your figure? Have you simply changed your mind? It's your absolute right.

Simply submit your return request from your customer account, under "My Orders," and that's it. You'll receive the information you need to process your return by email.

🔒 Ultra-secure payments

Your transactions, our protection

We offer secure payment options so you can choose the one that gives you the most peace of mind:

Bank Card VISA MasterCard American Express Apple Pay Google Pay PayPal Bank Transfer

Learn all about our secure payment methods

Payment in 4 installments without fees

For your pleasure purchases, opt for payment in 4x via PayPal (service reserved for French residents with an active PayPal account).

This option allows you to treat yourself to the lingerie of your dreams while spreading the payment over 4 monthly installments, without any additional fees, for your orders ranging from €30 to €2,000.

🌟 Our commitment since 2009

Many years of passionately enhancing your femininity. Your trust is our greatest reward.