Your experience matters

Your opinions are read & analyzed

to enable us to understand and act on the improvements that matter to you

We are improving our products & services

by removing poorly rated products and implementing continuous improvements to our services

Your experience is improved

Thanks to you and our other customers, we help thousands of women and couples to flourish.

we improve your experience

There is no express delivery offered even though you may have an urgent need for an unexpected appointment.

Carole, from Nantes

LUXURY ALLEYImproved thanks to your feedback

Thanks to the 82 reviews and that of Carole, we have reviewed the delivery methods offered and added priority delivery on more than 1500 products.

It is not always easy to realize the quality and cut of lingerie or outfits when buying online.

Patrick, from St Cyr sur mer

LUXURY ALLEYImproved thanks to your feedback

We have added more details on the product sheets , such as a size guide according to each brand and product videos to give you a better idea of ​​its details and quality.

The response time to simple questions is sometimes long, especially regarding order tracking.

Isabelle, from Mertzwiller

LUXURY ALLEYImproved thanks to your feedback

We've added a new messaging system to get instant answers to common questions, allowing customer service to respond faster to specific requests

88%

negative opinions taken into account

74%

customers satisfied with the response provided

100%

customers can give us their opinion