Item returns

Satisfaction guarantee

A product doesn't meet your expectations, or have you simply changed your mind?
You can easily request a return from your customer account and request a refund on one or more items. You have up to 30 days from the date of receipt of your order to notify us of your wish to return.

How do I return items?

We offer two options for making a return.

VIP Return

Want a different size or style? Choose VIP returns.

Make your free return from your customer account. You'll receive a prepaid return label to return the item that doesn't suit you free of charge. Simply affix the label and drop it off at your chosen collection point without having to worry about queues, postage, or parcel routing.

You have 30 days to submit your return request. It's convenient and efficient!

How does it work?

For France & Belgium, you can choose peace of mind with VIP Return.

• make your request from your customer account
• your request is processed by us, all details are sent to you by email
• you print or have printed (some relay points offer this) your return slip
• drop off your package and that's it
• your customer account will be credited with the amount of the returned items (usable immediately)

The advantages

• no queues, no worries about delivery or postage, we take care of everything
• Upon receipt of your return, you will receive a full store credit for the returned items, valid immediately across the entire site.
• full support in the event of loss of the returned package (see conditions)

Refund

You have the right to a period of 14 clear days from receipt of your order to request a refund for one or more items ordered.

You can simply request a return from your customer account. You will receive the necessary details to process your return via email.

The use of the prepaid return label is reserved for VIP returns and does not allow for bank refunds. To obtain a bank refund for a return, you must return it yourself, within 14 days, using the return address provided in the return request confirmation email.

The right of withdrawal is reserved for individual customers and the reimbursement of returned items is conditional on the return of the items meeting the return conditions.

Reimbursement is always made by the payment method used to pay for the order.