Item returns

Because your satisfaction is our top priority, we have thought of every detail to offer you total flexibility

💯 Our satisfaction promise

A model that doesn't reveal your beauty as you hoped? A cut that doesn't flatter your figure as expected? Have you simply changed your mind?

Your peace of mind above all: You benefit from a generous period of up to 30 full days after receiving your order to inform us of your return request.

From your customer area, it only takes a few clicks to request the return of one or more items. Simplicity and elegance, every step of the way.

🎯 Two solutions designed for you

Because each situation is unique, we offer two approaches adapted to your needs:

👑 VIP Return Solution

The preferred option to explore, try on and find THE perfect piece

When to choose VIP Return?

Are you unsure between two sizes? Would you like to discover another model? The VIP Return is designed to help you in your search for perfection. It's the ideal solution for those who like to take their time and explore different possibilities.

✨ Completely free - No fees charged to you
📦 Prepaid label - Received directly by email
⏱️ 30 full days - To make your decision calmly
💳 Immediate re-credit - Your balance can be used instantly on the entire site

How does it work in practice?

Available in France & Belgium - A process designed for your comfort:

1. Request in 2 clicks
From your customer account, select the relevant items
2. Personalized email
All details and your return label will be sent to you immediately
3. Easy printing
At your home or directly at certain partner relay points
4. Deposit without constraint
Paste, drop, done! We'll take care of the rest
5. Automatic credit
Your account is credited upon receipt, ready for new pleasure purchases

The exclusive benefits of VIP Return

Zero logistical stress
No more queues at the post office, postage calculations or parcel tracking
Immediate credit
The entire amount available instantly to enhance your wardrobe
Total protection
In case of loss of the returned package, we assume responsibility (subject to the return conditions)

💰 Bank refund solution

When to choose this solution?

Would you prefer to withdraw your funds directly to your bank account? This option respects the deadline 14 clear days from receipt of your order.

Important to know: This solution requires a return at your expense, using the address we will provide you by email. The prepaid label is exclusively reserved for the VIP Return service.

The step-by-step process

1. Request from your account
Specify your bank refund request
2. Personalized instructions
You will receive the return address and all the details by email.
3. Return to organize
You freely choose your shipping method
4. Automatic Refund
On the same payment method used when ordering

Conditions to be respected

The right of withdrawal is a privilege reserved for our private customers. Reimbursement will be made upon receipt of your items, provided they meet our return conditions (items in their original condition, unworn).

Secure refund: We always refund using the same payment method used for your purchase.

🌟 Our philosophy

Every woman deserves to feel completely comfortable in her lingerie. If that's not the case, we'd rather guide you toward what will truly enhance your figure, rather than leaving you with a purchase that doesn't suit you.